Livewire bring people and property together for an experience. Experience is the source of knowledge and we transform companies – whether new, distressed or in a re-launch phase – through hospitality, leadership, consultancy and development. We create advocates from within your own superstar teams and also your customers, who then become more than raving fans!
We bring global eyes to projects and new concepts, especially in the world of retail and leisure, multi-housing industry, hotels and mixed-use schemes. We serve to help you serve, bringing fresh ideas to your learning and development, marketing and strategic planning; because there is no ‘one size fits all’.
Your brand is in your teams’ hands, so helping them to understand, live and breathe it is one of our aims. We work with your customer in mind, testing your brand and service and see for ourselves if what you espouse to be true, is actually true... from there we creatively design and deliver bespoke services.
Meet our partners
Red to Black work across a broad variety of retail sectors, focusing on turnaround situations, investor acquisitions and distressed retailers to drive value and profit. Their main service is improving liquidity through stock realisation and interim senior retail management. Red to Black’s approach is to work closely and collaboratively at all levels from shop floor to senior executives to achieve successful outcomes for both the business and its employees.
Collaborating with 3DWD virtual stores and branding, based in Europe, has enabled Livewire to provide more support to our clients, and to enhance our 'live workshop' experience.
If you want real training and implementation that works, use Livewire
Melissa White
Director of Property, Matrix Residential, USA
Livewire has been instrumental in improving our relationships with our team, contractors and most importantly, Atlantic Station guests
Mark Toro
Managing Partner, North American Properties, USA
Livewire has been a game changer for me at my last two properties and with luck, will be in the future...
Tom Miles
CEO GM, Dubai Festival City, UAE
We do our homework before any engagement, our aim is not to treat assumptions as truths or consider past success as automatic blue prints for the future.
Properties and companies engage with customers in various ways – either through assisted service (personal), self-service (technology/website) or connected service (self-service channel such as mobile apps) and in all of those interactions, they want a great and seamless experience. So getting it right starts with you, your people and your technology – at all times.
Through our expertise in learning and development and consultancy, we enable you to envision and attain a level of high class, consistent customer service.
Whether creating or co-creating your vision, goals, mission, customer service standards, strategy, or learning and development programmes, we work with you in mind, but more importantly than that with your customers in mind.
Change will always be the constant and keeping up with or staying ahead of that change, coupled with technology is key to success. Oh yes, and being bold of course, how else will you innovate, create and deliver?!
Opening a mall (or reopening after renovation)? There is only one chance for a first impression. 3DWD develops very realistic virtual storefronts that improve the customer journey and show the potential of vacant retail spaces. This project in Brazil is a great example of how 3DWD's virtual stores blend in perfectly between the real stores!
When this shopping center was opened many of the retailers were not quite ready for the grande opening. 3DWD designed and installed 40+ larger than life virtual stores which mimic the actual brands that were coming later. With a combination of design & technology these ‘stores’ improved the atmosphere to shoppers immensely.
Mystery shopping in Las vegas - catching people doing something right!
Livewire have designed an award winning hospitality programme.
“He who serves, profits most.” – Arthur Sheldon
Livewire thrive on turning a distressed property around, making it the place to live, work and play.
Building a new shopping centre?
We design the hospitality programme and train the teams up before you open, for a seamless and superb customer experience
3DWD develops virtual stores and brand experiences for shopping malls which look to offer something special to shoppers and tenants.
For the grande opening of this retail destination sitting next to Charles de Gaulle airport, 3DWD developed custom 3D graphics for the barricades to announce the arrival of new tenants.
The spaces that were not yet leased were presented in a more visually appealing way showing 3D virtual stores.
Walking the PLANK – a Livewire powered system for mystery shopping to capture first impressions in seconds.
Multi-family living – bringing lessons in from retail and hospitality to make residential living a remarkable experience.
Livewire are thrilled to be the UKAA's bespoke customer service and educational partner. The United Kingdom Apartment Association is the leading association for everyone involved in the UK Build To Rent sector