Livewire bring people and property together for an experience. Experience is the source of knowledge and we transform companies – whether new, distressed or in a re-launch phase – through hospitality, leadership, consultancy and development. We create advocates from within your own superstar teams and also your customers, who then become more than raving fans!

We bring global eyes to projects and new concepts, especially in the world of retail and leisure, multi-housing industry, hotels and mixed-use schemes. We serve to help you serve, bringing fresh ideas to your learning and development, marketing and strategic planning; because there is no ‘one size fits all’.

Your brand is in your teams’ hands, so helping them to understand, live and breathe it is one of our aims. We work with your customer in mind, testing your brand and service and see for ourselves if what you espouse to be true, is actually true... from there we creatively design and deliver bespoke services.

Meet our partners

Red to Black work across a broad variety of retail sectors, focusing on turnaround situations, investor acquisitions and distressed retailers to drive value and profit. Their main service is improving liquidity through stock realisation and interim senior retail management. Red to Black’s approach is to work closely and collaboratively at all levels from shop floor to senior executives to achieve successful outcomes for both the business and its employees.

Collaborating with 3DWD virtual stores and branding, based in Europe, has enabled Livewire to provide more support to our clients, and to enhance our 'live workshop' experience.

If you want real training and implementation that works, use Livewire

Melissa White
Director of Property, Matrix Residential, USA

Livewire has been instrumental in improving our relationships with our team, contractors and most importantly, Atlantic Station guests

Mark Toro
Managing Partner, North American Properties, USA


Published: 21st June 2019

We designed & delivered ‘The Customer Comes First' programme, which kicked off with all the team,…

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Published: 21st June 2019

The HCP Way

At HCP in Texas; it’s not about cost, it’s about giving a positive experience to everyone. From colleague…

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Published: May 2019


A client branding success for Livewire’s canine team! The residents Puppies are going to love these..…

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Published: March 2019

Movers & Shakers Build to Rent Forum London 2019

A great illustration in the booklet that followed Audra's speaking engagement.. which perfectly captured her…

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Published: 5th March 2019

Build to Rent - Panellist 2019

Delighted to present on the hospitality and cultural differences for the BTR market here and across the pond.…

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Published: December 2018

Moda Living

"Livewire have been invaluable in helping the Moda team to finesse their offer and have helped to provide a…

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Published: July 2018

Livewire lecture at Georgia Tech

We were thrilled to be invited to share hospitality needs in the business world. Although young and about to…

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Published: November 2018

Livewire Fun at work

The Livewires' love to have fun with clients and each other… always something to laugh or smile about!…

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Published: November 2018

Matrix Innovate training!

Matrix Innovate Hackathon We crafted a Hackathon style setting within multiple cities across the US.... to…

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Published: November 2018

Matrix Innovate powered by Livewire

Take a look at the Matrix Innovate Trailer powered by Livewire! Please click on the link below…

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Livewire Mystery Shopping

We mystery shop our clients regardless of business type, because we need to experience for ourselves what…

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Published: July 2018

Galleria White Plains 'The Place to Be'

Hospitality and Galleria Greeters Training We were delighted to design and host the Galleria White Plains…

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Published: May 2018


We enjoy speaking at conferences so we can impart lessons learned from the hotel, retail and resort…

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Published: May 2018

Atlanta Apartment Association

I was delighted to speak at the Atlanta Apartment Association Educational Conference on the subject of being…

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Published: May 2018

Atlantic Station - knowledge through transition

We are always testing the teams property knowledge at Atlantic Station, Atlanta Georgia, especially through…

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Published: April 2018

The Brand Promise

Your brand is in their hands - so learning and performance is critical for your team, company and…

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Published: February 2018


Lets admit it...we need to be 'People Pleasers' to make a difference and really serve! That's 3DWD’s focus…

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Published: 8th March 2016

Service Excellence Training

"Livewire think outside the box and use many visuals and tools rather than just a pen and paper and deliver…

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Published: 18th August 2016


Please take a moment to view the video testimonial from Matrix Residential

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Published: 9th September 2015

Matrix Residential doing the Whip/Nae Nae!

Experiential training always kicks off with a fun and engaging, usually high energy, warm-up! Watch Matrix…

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Published: 19th August 2015


ERC witnessed Livewire at the NAA Conference in Denver 2014 talking about what Multi Family can learn from…

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Published: 18 September 2014

Compass Group and Rapport

Livewire were engaged to be a training partner with a world-class contract catering and support services…

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Published: 17 September 2014

Dubai Festival City

I have had the privilege of working with Livewire for the past six years on six different properties and on…

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Published: 16 September 2014

TriGranit Management

Livewire was instructed by TGM’s CEO and HR team to undertake a top level Training Needs Analysis for its…

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Published: 15 September 2014

Matrix Residential

Our client, North American Properties, recommended Livewire as we delivered their turn around and hospitality…

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Published: 14 September 2014

North American Properties

Livewire were initially engaged by NAP’s HR team and Vice President to deliver motivational training for a…

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Livewire has been a game changer for me at my last two properties and with luck, will be in the future...

Tom Miles
CEO GM, Dubai Festival City, UAE


We do our homework before any engagement, our aim is not to treat assumptions as truths or consider past success as automatic blue prints for the future.

Properties and companies engage with customers in various ways – either through assisted service (personal), self-service (technology/website) or connected service (self-service channel such as mobile apps) and in all of those interactions, they want a great and seamless experience. So getting it right starts with you, your people and your technology – at all times.

Through our expertise in learning and development and consultancy, we enable you to envision and attain a level of high class, consistent customer service.

Whether creating or co-creating your vision, goals, mission, customer service standards, strategy, or learning and development programmes, we work with you in mind, but more importantly than that with your customers in mind.

Change will always be the constant and keeping up with or staying ahead of that change, coupled with technology is key to success. Oh yes, and being bold of course, how else will you innovate, create and deliver?!


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