Livewire bring people, property and service together to create an experience. Experience is the source of knowledge and we transform property – whether new, distressed or in a re-launch phase – through hospitality, customer engagement, leadership and development. We create advocates from within your own superstar teams and also your customers, who then become more than raving fans!

We bring global eyes to projects and new concepts, especially in the world of retail and residential (multi-family and build-to-rent) hotels and mixed-use schemes. We serve to help you serve, bringing fresh ideas to your learning and performance, marketing and strategic planning; because there is no ‘one size fits all’.

Your brand is in your teams’ hands, so helping them to understand, live and breathe it, is one of our aims. We work with your customer in mind, testing your brand and service and see for ourselves if what you espouse to be true, is actually true... from there we creatively design and deliver bespoke programmes.

Meet our partners

Red to Black work across a broad variety of retail sectors, focusing on turnaround situations, investor acquisitions and distressed retailers to drive value and profit. Their main service is improving liquidity through stock realisation and interim senior retail management. Red to Black’s approach is to work closely and collaboratively at all levels from shop floor to senior executives to achieve successful outcomes for both the business and its employees.

Collaborating with 3DWD the creators of WOW!- virtual stores and branding, helping landlords and brands across the world with brand design and creative solutions. Through their virtual expertise, Livewire can provide even more elevated experiences in the world of property.

If you want real training and implementation that works, use Livewire

Melissa White
Director of Property, Matrix Residential, USA

Livewire has been instrumental in improving our relationships with our team, contractors and most importantly, Atlantic Station guests

Mark Toro
Managing Partner, North American Properties, USA

Latest...

Published: From 2020

Invesco - Residential Engagement and Marketing Analysis

Livewire were invited to assess the Invesco proposition across several properties. We applied REMA to look at…

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Published: 12th March 2021

Compass Group Rapport - The Voice

John Reid, our fun guru led The Voice a telephone techniques course with a difference; for the Compass Group…

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Published: 12th March 2021

Multifamily Operations Summit Phoenix

Audra and Scott kick off the Multi Family Leader Op Summit in Phoenix Arizona; by helping leaders to navigate…

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Published: March 2021

Launching eWire!

Excited to be launching our online learning platform eWire soon. Watch this space!

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Published: March 2021

Speaking at the UKAA Sustainability Summit

Our Chief Happiness Officer, Audra Lamoon will be delivering The Science of Leading with Empathy with Colin…

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Published: March 2021

Multifamily Operations Summit - March 10 & 11 2021

Our Chief Happiness Officer will be speaking at the Multifamily Operations Summit in the USA on Emotional…

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Published: March 2021

Zoom Purpose Classes

Delivering the new Purpose Classes to the newest rangers at RangeWater Real Estate across the USA with these…

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Published: Feb 2021

Developing Emotional Intelligence Classes

Developing Emotional Intelligence through navigating our emotions. We were delighted to deliver EQ over two…

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Published: Feb 2021

Delivering Hospitality Training across America

We kicked off the NAP & NAPA Hospitality training by inviting all teams from across the portfolio to…

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Published: December 2020

Celebrating our partnership with Grace Hill

Livewire are thrilled to partner with Grace Hill in the USA & UK in providing fun & informative…

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Published: March 2021

'Talking Retail' on LinkedIn

Here’s the High Streets very own Clare Richmond & our Chief Happiness Officer Audra Lamoon ‘Talking…

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Published: Feb 2021

The Science of Happiness

Livewire were thrilled to deliver The Science of Happiness to The Girls Club where C suite women gather to…

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Published: July 2020

IRPM White Paper

Please click on link below for article…

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Published: April 2020

From Toilet Roll Hoarding To Virtual Tours

“Audra and the team at Livewire provided yet another great insight into customer relationships – even in…

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Published: March 2020

RangeWater Training

Thrilled to continue the journey with Pollack Shores and Matrix to RangeWater. Designing and delivering…

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Published: March 2020

Filming with Livewire!

We have so much fun at Livewire, especially when we are being filmed! Ground breaking service is being…

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Published: October 2019

NAP - Great to be back...

... with North American Properties again… 10 years on and we still make a great team! Kentucky based…

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Published: February 2020

Hines Atlantic Station

Concierge program kicks off! Livewire are taking the 5 Star Concierge team from Hines Atlantic Station on a…

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Published: October 2019

Greystar - Pitch Perfect

Working with Greystar on Pitching Perfectly with the dream team in Atlanta and surrounding States. Finding…

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Published: 21st June 2019

We designed & delivered ‘The Customer Comes First' programme, which kicked off with all the team,…

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Published: 21st June 2019

The HCP Way

At HCP in Texas; it’s not about cost, it’s about giving a positive experience to everyone. From colleague…

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Published: May 2019

Thrive!

A client branding success for Livewire’s canine team! The residents Puppies are going to love these..…

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Published: March 2019

Movers & Shakers Build to Rent Forum London 2019

A great illustration in the booklet that followed Audra's speaking engagement.. which perfectly captured her…

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Published: 5th March 2019

Build to Rent - Panellist 2019

Delighted to present on the hospitality and cultural differences for the BTR market here and across the pond.…

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Published: December 2018

Moda Living

"Livewire have been invaluable in helping the Moda team to finesse their offer and have helped to provide a…

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Published: July 2018

Livewire lecture at Georgia Tech

We were thrilled to be invited to share hospitality needs in the business world. Although young and about to…

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Published: November 2018

Livewire Fun at work

The Livewires' love to have fun with clients and each other… always something to laugh or smile about!…

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Published: November 2018

Matrix Innovate training!

Matrix Innovate Hackathon We crafted a Hackathon style setting within multiple cities across the US.... to…

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Published: November 2018

Matrix Innovate powered by Livewire

Take a look at the Matrix Innovate Trailer powered by Livewire! Please click on the link below…

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Published:

Livewire Mystery Shopping

We mystery shop our clients regardless of business type, because we need to experience for ourselves what…

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Published: July 2018

Galleria White Plains 'The Place to Be'

Hospitality and Galleria Greeters Training We were delighted to design and host the Galleria White Plains…

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Published: May 2018

Inspire

We enjoy speaking at conferences so we can impart lessons learned from the hotel, retail and resort…

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Published: May 2018

Atlanta Apartment Association

I was delighted to speak at the Atlanta Apartment Association Educational Conference on the subject of being…

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Published: May 2018

Atlantic Station - knowledge through transition

We are always testing the teams property knowledge at Atlantic Station, Atlanta Georgia, especially through…

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Published: April 2018

The Brand Promise

Your brand is in their hands - so learning and performance is critical for your team, company and…

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Published: February 2018

3DWD

Lets admit it...we need to be 'People Pleasers' to make a difference and really serve! That's 3DWD’s focus…

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Published: 8th March 2016

Service Excellence Training

"Livewire think outside the box and use many visuals and tools rather than just a pen and paper and deliver…

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Published: 18th August 2016

Testimonial

Please take a moment to view the video testimonial from Matrix Residential https://youtu.be/oTz3dwg4lwI

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Published: 9th September 2015

Matrix Residential doing the Whip/Nae Nae!

Experiential training always kicks off with a fun and engaging, usually high energy, warm-up! Watch Matrix…

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Published: 19th August 2015

Thrive

ERC witnessed Livewire at the NAA Conference in Denver 2014 talking about what Multi Family can learn from…

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Published: 18 September 2014

Compass Group and Rapport

Livewire were engaged to be a training partner with a world-class contract catering and support services…

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Published: 17 September 2014

Dubai Festival City

I have had the privilege of working with Livewire for the past six years on six different properties and on…

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Published: 16 September 2014

TriGranit Management

Livewire was instructed by TGM’s CEO and HR team to undertake a top level Training Needs Analysis for its…

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Published: 15 September 2014

Matrix Residential

Our client, North American Properties, recommended Livewire as we delivered their turn around and hospitality…

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Published: 14 September 2014

North American Properties

Livewire were initially engaged by NAP’s HR team and Vice President to deliver motivational training for a…

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Livewire has been a game changer for me at my last two properties and with luck, will be in the future...

Tom Miles
CEO GM, Dubai Festival City, UAE

Services

We do our homework before any engagement, our aim is not to treat assumptions as truths or consider past success as automatic blue prints for the future.

Properties and companies engage with customers in various ways – either through assisted service (personal), self-service (technology/website) or connected service (self-service channel such as mobile apps) and in all of those interactions, they want a great and seamless experience. So getting it right starts with you, your people and your technology – at all times.

Through our expertise in learning and performance, we enable you to envision and attain an iconic level of customer service.

Whether creating or co-creating your vision, values and customer service standards we work with you in mind, but more importantly, with your customers in mind.

Change will always be the constant and keeping up with, or staying ahead of that change, coupled with technology is key to success. Oh yes, and being bold of course, how else will you innovate, create and deliver?!

Contact

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