Livewire bring people, property and service together to create an experience. Experience is the source of knowledge and we transform property – whether new, distressed or in a re-launch phase – through hospitality, customer engagement, leadership and development. We create advocates from within your own superstar teams and also your customers, who then become more than raving fans!
We bring global eyes to projects and new concepts, especially in the world of retail and residential (multi-family and build-to-rent) hotels and mixed-use schemes. We serve to help you serve, bringing fresh ideas to your learning and performance, marketing and strategic planning; because there is no ‘one size fits all’.
Your brand is in your teams’ hands, so helping them to understand, live and breathe it, is one of our aims. We work with your customer in mind, testing your brand and service and see for ourselves if what you espouse to be true, is actually true... from there we creatively design and deliver bespoke programmes.
Meet our partners
Red to Black work across a broad variety of retail sectors, focusing on turnaround situations, investor acquisitions and distressed retailers to drive value and profit. Their main service is improving liquidity through stock realisation and interim senior retail management. Red to Black’s approach is to work closely and collaboratively at all levels from shop floor to senior executives to achieve successful outcomes for both the business and its employees.
Collaborating with 3DWD the creators of WOW!- virtual stores and branding, helping landlords and brands across the world with brand design and creative solutions. Through their virtual expertise, Livewire can provide even more elevated experiences in the world of property.
If you want real training and implementation that works, use Livewire
Melissa White
Director of Property, Matrix Residential, USA
Livewire has been instrumental in improving our relationships with our team, contractors and most importantly, Atlantic Station guests
Mark Toro
Managing Partner, North American Properties, USA
Livewire has been a game changer for me at my last two properties and with luck, will be in the future...
Tom Miles
CEO GM, Dubai Festival City, UAE
We do our homework before any engagement, our aim is not to treat assumptions as truths or consider past success as automatic blue prints for the future.
Properties and companies engage with customers in various ways – either through assisted service (personal), self-service (technology/website) or connected service (self-service channel such as mobile apps) and in all of those interactions, they want a great and seamless experience. So getting it right starts with you, your people and your technology – at all times.
Through our expertise in learning and performance, we enable you to envision and attain an iconic level of customer service.
Whether creating or co-creating your vision, values and customer service standards we work with you in mind, but more importantly, with your customers in mind.
Change will always be the constant and keeping up with, or staying ahead of that change, coupled with technology is key to success. Oh yes, and being bold of course, how else will you innovate, create and deliver?!
See also www.livewireperformance.com