Livewire has been instrumental in improving our relationships with our team, contractors and most importantly, Atlantic Station guests
Mark Toro
Managing Partner, North American Properties, USA
If you want real training and implementation that works, use Livewire
Melissa White
Director of Property, Matrix Residential, USA
Livewire bring people, property and service together to create an experience. Experience is the source of knowledge and we transform property – whether new, distressed or in a re-launch phase – through hospitality, customer engagement, leadership and development. We create advocates from within your own superstar teams and also your customers, who then become more than raving fans!
We bring global eyes to projects and new concepts, especially in the world of retail and residential (multi-family and build-to-rent) hotels and mixed-use schemes. We serve to help you serve, bringing fresh ideas to your learning and performance, marketing and strategic planning; because there is no ‘one size fits all’.
Your brand is in your teams’ hands, so helping them to understand, live and breathe it, is one of our aims. We work with your customer in mind, testing your brand and service and see for ourselves if what you espouse to be true, is actually true... from there we creatively design and deliver bespoke programmes.
Meet our partners
Red to Black work across a broad variety of retail sectors, focusing on turnaround situations, investor acquisitions and distressed retailers to drive value and profit. Their main service is improving liquidity through stock realisation and interim senior retail management. Red to Black’s approach is to work closely and collaboratively at all levels from shop floor to senior executives to achieve successful outcomes for both the business and its employees.
Collaborating with 3DWD the creators of WOW!- virtual stores and branding, helping landlords and brands across the world with brand design and creative solutions. Through their virtual expertise, Livewire can provide even more elevated experiences in the world of property.
If you want real training and implementation that works, use Livewire
Melissa White
Director of Property, Matrix Residential, USA
Livewire has been instrumental in improving our relationships with our team, contractors and most importantly, Atlantic Station guests
Mark Toro
Managing Partner, North American Properties, USA
Published: From 2020
Livewire were invited to assess the Invesco proposition across several properties. We applied REMA to look at…
Published: 12th March 2021
John Reid, our fun guru led The Voice a telephone techniques course with a difference; for the Compass Group…
Published: 12th March 2021
Audra and Scott kick off the Multi Family Leader Op Summit in Phoenix Arizona; by helping leaders to navigate…
Published: March 2021
Excited to be launching our online learning platform eWire soon. Watch this space!
Published: March 2021
Our Chief Happiness Officer, Audra Lamoon will be delivering The Science of Leading with Empathy with Colin…
Published: March 2021
Our Chief Happiness Officer will be speaking at the Multifamily Operations Summit in the USA on Emotional…
Published: March 2021
Delivering the new Purpose Classes to the newest rangers at RangeWater Real Estate across the USA with these…
Published: Feb 2021
Developing Emotional Intelligence through navigating our emotions. We were delighted to deliver EQ over two…
Published: Feb 2021
We kicked off the NAP & NAPA Hospitality training by inviting all teams from across the portfolio to…
Published: December 2020
Livewire are thrilled to partner with Grace Hill in the USA & UK in providing fun & informative…
Published: March 2021
Here’s the High Streets very own Clare Richmond & our Chief Happiness Officer Audra Lamoon ‘Talking…
Published: Feb 2021
Livewire were thrilled to deliver The Science of Happiness to The Girls Club where C suite women gather to…
Published: April 2020
“Audra and the team at Livewire provided yet another great insight into customer relationships – even in…
Published: March 2020
Thrilled to continue the journey with Pollack Shores and Matrix to RangeWater. Designing and delivering…
Published: March 2020
We have so much fun at Livewire, especially when we are being filmed! Ground breaking service is being…
Published: October 2019
... with North American Properties again… 10 years on and we still make a great team! Kentucky based…
Published: February 2020
Concierge program kicks off! Livewire are taking the 5 Star Concierge team from Hines Atlantic Station on a…
Published: October 2019
Working with Greystar on Pitching Perfectly with the dream team in Atlanta and surrounding States. Finding…
Published: 21st June 2019
We designed & delivered ‘The Customer Comes First' programme, which kicked off with all the team,…
Published: 21st June 2019
At HCP in Texas; it’s not about cost, it’s about giving a positive experience to everyone. From colleague…
Published: May 2019
A client branding success for Livewire’s canine team! The residents Puppies are going to love these..…
Published: March 2019
A great illustration in the booklet that followed Audra's speaking engagement.. which perfectly captured her…
Published: 5th March 2019
Delighted to present on the hospitality and cultural differences for the BTR market here and across the pond.…
Published: December 2018
"Livewire have been invaluable in helping the Moda team to finesse their offer and have helped to provide a…
Published: July 2018
We were thrilled to be invited to share hospitality needs in the business world. Although young and about to…
Published: November 2018
The Livewires' love to have fun with clients and each other… always something to laugh or smile about!…
Published: November 2018
Matrix Innovate Hackathon We crafted a Hackathon style setting within multiple cities across the US.... to…
Published: November 2018
Take a look at the Matrix Innovate Trailer powered by Livewire! Please click on the link below…
Published:
We mystery shop our clients regardless of business type, because we need to experience for ourselves what…
Published: July 2018
Hospitality and Galleria Greeters Training We were delighted to design and host the Galleria White Plains…
Published: May 2018
We enjoy speaking at conferences so we can impart lessons learned from the hotel, retail and resort…
Published: May 2018
I was delighted to speak at the Atlanta Apartment Association Educational Conference on the subject of being…
Published: May 2018
We are always testing the teams property knowledge at Atlantic Station, Atlanta Georgia, especially through…
Published: April 2018
Your brand is in their hands - so learning and performance is critical for your team, company and…
Published: February 2018
Lets admit it...we need to be 'People Pleasers' to make a difference and really serve! That's 3DWD’s focus…
Published: 8th March 2016
"Livewire think outside the box and use many visuals and tools rather than just a pen and paper and deliver…
Published: 18th August 2016
Please take a moment to view the video testimonial from Matrix Residential https://youtu.be/oTz3dwg4lwI
Published: 9th September 2015
Experiential training always kicks off with a fun and engaging, usually high energy, warm-up! Watch Matrix…
Published: 19th August 2015
ERC witnessed Livewire at the NAA Conference in Denver 2014 talking about what Multi Family can learn from…
Published: 18 September 2014
Livewire were engaged to be a training partner with a world-class contract catering and support services…
Published: 17 September 2014
I have had the privilege of working with Livewire for the past six years on six different properties and on…
Published: 16 September 2014
Livewire was instructed by TGM’s CEO and HR team to undertake a top level Training Needs Analysis for its…
Published: 15 September 2014
Our client, North American Properties, recommended Livewire as we delivered their turn around and hospitality…
Published: 14 September 2014
Livewire were initially engaged by NAP’s HR team and Vice President to deliver motivational training for a…
Livewire has been a game changer for me at my last two properties and with luck, will be in the future...
Tom Miles
CEO GM, Dubai Festival City, UAE
We do our homework before any engagement, our aim is not to treat assumptions as truths or consider past success as automatic blue prints for the future.
Properties and companies engage with customers in various ways – either through assisted service (personal), self-service (technology/website) or connected service (self-service channel such as mobile apps) and in all of those interactions, they want a great and seamless experience. So getting it right starts with you, your people and your technology – at all times.
Through our expertise in learning and performance, we enable you to envision and attain an iconic level of customer service.
Whether creating or co-creating your vision, values and customer service standards we work with you in mind, but more importantly, with your customers in mind.
Change will always be the constant and keeping up with, or staying ahead of that change, coupled with technology is key to success. Oh yes, and being bold of course, how else will you innovate, create and deliver?!
Livewire thrive on turning distressed properties around, making them the place to live, work and play.
Building a new shopping centre?
Culture and employee engagement is critical - we use those lenses when crafting the hospitality programme. Training and preparing the teams prior to opening enables a seamless and superb customer experience.
We leverage our hospitality expertise for the multi-family and build-to-rent arena to make residential living a remarkable and consistent experience.
Livewire are thrilled to be the UKAA's bespoke customer service and educational partner. The United Kingdom Apartment Association is the leading association for everyone involved in the UK Build To Rent sector.
Livewire craft bespoke learning and performance programmes that align with the clients vision, values and customer service standards. We believe laughter and learning go hand in hand - just ask our Chief Happiness Officer!
Online - across Zoom - in person
Having invested millions in your latest development it is important to understand how effective you are in marketing the property and engaging potential customers. Livewire provides a comprehensive Residential/Retail Engagement Marketing Assessment - or REMA that looks at all of your customer touch points and presents a concise report with analysis, evidence and recommendations.
See also www.livewireperformance.com
